Camper Calling

23 - 25 August 2019

Frequently Asked Questions

Camping Questions

What can I camp in?
You can camp in anything from a tent to a motorhome. Camper Calling is for everyone.
Please note, large RV's, caravans and motorhomes are brought onsite at the owner's discretion. We cannot accept any responsibility for getting them on and off site in the event of bad weather or under any other circumstances.

Can I buy tickets on the day?
No, Camper Calling is pre-book only.

Will there be showers on site?
Yes. We will have a limited number of showers onsite open from 7am until 10pm.

Are there any electric hookups?
No but we may be able to assist the charging of electric mobility scooters at the information stand although there is no guarantee. We advise bringing sufficient battery packs.

Do you offer electric hookups?
No. Unfortunately this is not possible.

Are generators allowed?
No. For safety and noise reasons private generators are not permitted.

Are dogs allowed?
Yes. Dogs must be kept on a lead at all times, they are not allowed in marquees after 6pm and must be kept at least 50m away from the outdoor main stage.

What days can I camp?
You can camp on Friday, Saturday and Sunday night. Visitors must leave the site by 12 noon on the Monday.

Can I use a barbecue?
We have taken the decision to ban charcoal and other solid fuel BBQs of any description. Anything that requires disposal of or extinguishing of i.e. coals / fire pits, etc. are not allowed. 
Fitted gas stoves inside vans can be used as well as gas stoves and gas BBQs raised onto tables or stands.
Any cooking below table height is not allowed.
Please do not take a barbecue inside a camper van, tent, or similar; in addition to the fire risk a barbecue gives off carbon-monoxide which can be fatal if inhaled.

Can I have a camp fire or fire pit?
No, for obvious reasons. Anyone found with one or starting a fire will be removed from site without refund of entrance fees and banned from all future events.

Can I bring my own boats, kayaks etc?
No. All activities on the lake are managed safely by Aztec Adventure. If you would like to make use of the lake then you must do so by booking through our Lake Activities booking page.

Can I bring a bike?
You are welcome to bring a bike but please respect pedestrians and nothing powered/motorised other than accessibility scooters please.

Food and Drink

Can I bring my own alcohol?
Weekend campers can bring a reasonable amount of alcohol per person for your own personal consumption.
Day Visitors may not bring Alcohol into the show however there are fully licensed bars available to you. Please designate a driver to take you home safely or book a taxi if you decide to drink at the show.

Please remember that glass is not allowed anywhere on site so please make sure to decant anything you are planning to bring into the campsites into plastic containers before you arrive.

An adult wristband is not enough to prove you are an adult, we will be operating and enforcing a strict Challenge 25 policy. If you can’t provide valid identification when asked by bar staff, you will be asked to leave the site and come back with your ID. So if you are lucky enough to look 25 or younger, please make sure that you bring an acceptable form of identification.
Valid forms of ID include:
- An in date photographic driver’s license or provisional licence.
- A valid passport (not a photocopy). Out of date passports will NOT be accepted.
- A Proof of Age Standards Scheme Card (showing the PASS hologram).

Can I bring my own food?
You are welcome to bring your own food to Camper Calling although it'd be a shame to miss out on the fabulous selection of street food we will have at the show. For more information visit our Food & Drink vendors section.

Changes to your order

How do I add tickets or vehicle passes?
Call our team on 01244 881 895 (opt 1) with your order details and payment method to hand.

Refunds will only be given at the discretion of our team. We can not offer refunds after tickets have been dispatched.

Club Camping and Large Groups
We welcome groups and clubs at Camper Calling however we do not offer pre-allocated or reserved pitches.
We did trial it at our first Camper Calling but received numerous complaints regarding group locations (some were inevitably positioned further away than others), the size of pitches and the layout of club pitches. We had a lot of empty pitches as people decided to move to other camping areas in addition there were quite a few clubs with 5 or less members booking space, some with even 1 or 2. We are interested in hearing comments (email from large groups and may take good suggestions on board for future shows. 

Arrival & Departure

What time can I arrive?
Whether you are camping or visiting for the day:

Thursday 2pm - 8pm
(Additional charge applies and must be booked in advance)

Friday 10am - 8pm
Saturday 9am - 8pm
Sunday 9am - 8pm

When can I leave?
We have a policy of no vehicle movement outside of gate opening hours for safety reasons.
You will not be able to re-enter outside of the gate opening hours.
Due to the nature of our camp sites we advise that once camped you should not plan on leaving until Monday morning unless absolutely necessary.
If you wish to leave earlier please park close to a fire lane.
All campers must have left the venue by 12 noon on Monday.

Can I arrive on Saturday instead of the Friday?
Yes, if you have a camping pass you can arrive on Saturday although the price remains the same.

Arriving by taxi
Ask your driver to follow signs to day visitor parking where you'll be shown to a drop off area.

Ticket Ordering

Can I buy day tickets?
Not at present. Day tickets may be available closer to the event.

Can I buy tickets on the day?
No, Camper Calling is pre-book only.

When will I receive my tickets?
3-4 weeks before the event. If you have not received them by the 9th of August please get in touch at least 1 week before the show.

How much are booking fees?
Our ticketing agent Ticket Shed charges 4% per order.
This charge covers credit/debit card processing services, merchant fees, telephone support & packing of orders etc.

How much is delivery?
£5.77 per order. We use an insured courier delivery with sms text message & email notifications to tell you when your order will arrive.

Why don't you use E-Tickets?
We do for day visitors, unfortunately we can't use E-Tickets for weekend campers as we need all campers to have wristbands and vehicle passes ready and on display for arrival. This makes the entry process much faster and can avoid traffic jams on the highways.

Age Restrictions
Camper Calling is a family festival and by purchasing a ticket for an individual under the age of 18 you are confirming that you are either the parent, legal guardian or nominated guardian of the teen or child for whom you are purchasing.

Ticket holders under the age of 18 can only enter the festival with the person who purchased their ticket i.e. their parent, legal guardian or nominated guardian. Anyone with a ticket under the age of 18 without being accompanied by the above will be denied entry.

There is a limit of no more than 3 children per adult.